Sprinkle Water OPC ("we", "our", or "us") operates a mobile application for 20-litre drinking water delivery in Bengaluru. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
Phone number — for OTP-based login and delivery coordination
Name — to personalise your account
Delivery area — to assign a nearby delivery partner
Order history — to show past orders and process refunds
Wallet balance — to process payments after delivery
Device push token — to send order status notifications
How We Use Your Information
To verify your identity via OTP
To assign and coordinate delivery
To process payments and refunds
To send order status notifications
To improve our service
Data Sharing
We do not sell your data. Limited sharing occurs only as needed:
Delivery partners — receive order details and delivery area only
Twilio — receives your phone number to send OTP SMS
These Terms of Service ("Terms") govern your use of the Sprinkle Water mobile application and website, operated by Sprinkle Water OPC ("we", "our", or "us"). By creating an account or placing an order, you agree to these Terms.
Our Service
Sprinkle Water is a hyperlocal platform connecting customers with local delivery partners ("vendors") for 20-litre drinking water can delivery in Bengaluru. We facilitate orders, payments, and delivery coordination; delivery is fulfilled by independent local vendors operating within our network.
Orders & Delivery
Orders are placed through the app and assigned to the nearest available vendor.
Delivery slots are estimates; actual delivery times may vary due to traffic, weather, or vendor availability.
You must provide an accurate delivery address and be reachable to receive your order.
If a vendor is unable to fulfil an order, we will attempt to reassign it to another vendor or notify you of the delay.
Pricing & Payments
Prices for water cans and related products are displayed in the app and may be updated from time to time.
A refundable deposit applies to new 20L cans, as shown at checkout.
Payment can be made via UPI, card, cash on delivery, or prepaid wallet/can-pack balance, as available in the app.
For cash-on-delivery and pay-after-delivery orders, payment is collected only after successful delivery.
Prepaid can packs are non-transferable credits tied to your account and do not expire.
Provide accurate account, address, and contact information.
Treat delivery partners with courtesy and respect.
Use the app only for lawful, personal, or household water delivery purposes.
Vendor Relationship
Vendors are independent local partners and not employees of Sprinkle Water OPC. While we vet and monitor vendor performance, the actual delivery service is performed by these independent partners.
Limitation of Liability
We strive to ensure reliable service but do not guarantee uninterrupted or error-free delivery. To the extent permitted by law, Sprinkle Water OPC is not liable for indirect or incidental damages arising from delays, vendor conduct, or service interruptions beyond our reasonable control.
Changes to These Terms
We may update these Terms from time to time. Continued use of the app after changes are posted constitutes acceptance of the updated Terms.
Contact
Email: hello@sprinklewater.in Phone: +91 99168 00691 Address: Bengaluru, Karnataka, India
This policy explains how cancellations, refunds, and deposit returns work for orders placed on the Sprinkle Water app.
Order Cancellation
You can cancel an order free of charge any time before a vendor has accepted it.
Once a vendor has accepted your order and is on the way, it generally cannot be cancelled. Please contact us if you have an urgent issue and we will try to assist.
Refundable Can Deposit
A refundable deposit is charged when you receive a new 20L can (shown clearly at checkout).
This deposit is returned to your wallet when you return the empty can to your vendor in good, undamaged condition.
Deposits are not refunded for cans that are lost, damaged, or not returned.
Prepaid Can Packs
5-Can and 10-Can prepaid packs are non-refundable once purchased, except in cases of a technical error (e.g. duplicate charge) or where required by law.
Pack credits do not expire and can be used for future orders at any time.
Failed or Incorrect Deliveries
If your order is not delivered, delivered incorrectly, or delivered with a damaged/contaminated can, contact us within 24 hours at hello@sprinklewater.in or call +91 99168 00691.
Once verified, we will process a full refund to your original payment method or Sprinkle Water wallet, whichever you prefer.
Refund Timelines
Wallet refunds — credited instantly to your Sprinkle Water wallet upon approval.
UPI/Card refunds — processed within 5–7 business days to your original payment method, subject to your bank/payment provider's processing time.
Payment Disputes
If you believe you were charged incorrectly or have any payment-related dispute, email hello@sprinklewater.in with your order details. We aim to resolve all disputes within 7 business days.
Contact
Email: hello@sprinklewater.in Phone: +91 99168 00691 Address: Bengaluru, Karnataka, India